Shipping policy

Shipping Policy

We are committed to processing and shipping your order as quickly and securely as possible.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received. Please allow an additional 1 business day during periods of high order volume or promotional events.

Orders are not processed or shipped on weekends or public holidays.

Shipping

Orders are shipped after processing has completed, you will receive a shipping confirmation email with tracking information so you can monitor your package’s progress.

Delivery times are estimates only and begin once your order has been dispatched.

Shipping Delays

While we strive to ensure timely delivery, shipping delays may occasionally occur due to circumstances beyond our control, including but not limited to:

Courier or carrier delays
Severe weather conditions
Public holidays
Customs clearance (for international shipments)
High shipping volumes or unforeseen operational disruptions

St Dominique is not responsible for delays caused by shipping carriers once an order has been handed over for delivery.

Shipping Address

Please ensure your shipping address is accurate before placing your order. We are unable to guarantee changes once an order has been processed.

Orders returned due to an incorrect or incomplete shipping address may be subject to additional shipping charges before being resent.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If you believe your package has been lost or stolen, please contact the shipping carrier first. We will gladly assist by providing any shipping documentation needed to support your claim.

Signature Confirmation

For the security of our customers and the protection of luxury merchandise, orders may require a signature upon delivery. This helps ensure your purchase is delivered safely to the intended recipient.

Shipping Insurance

Where applicable, shipments may be insured against loss or damage during transit. If your package arrives visibly damaged, please contact us within 48 hours of delivery with photographs of the package and its contents so we can assist you promptly.